HR & Payroll Manager
Job Title / Role: HR & Payroll Manager
Type: Full Time
Contact: Bethany Hayter
Bee Ethical Scope:
Bee Ethical is a media agency and external lottery manager that works closely with the charitable sector. Our expertise lies in creating inspiring real-life stories and broadcasting that content through online platforms. Those stories, sent to audiences with precision accuracy via social media, convert into vital funding for our partners, enabling them to change lives and make the world a better place. Bee Ethical has enjoyed excellent growth and is expanding to share its expertise with more clients in the Third Sector.
Main purpose of the role:
The administration assistant will be highly motivated and detail-oriented with a strong emphasis on customer service to join our team. They will play a key role in providing administrative support while actively engaging with customers through email inboxes and phone calls. Adaptability and meticulous attention to detail are essential for success in this position.
• Perform general administrative tasks, including data entry, filing, and document management.
• Assist in maintaining organised office operations and procedures.
• Handle Data in line with relevant legislation
• Manage and respond to customer inquiries promptly and professionally via email and phone.
• Resolve customer issues and concerns efficiently, ensuring a high level of customer satisfaction.
• Provide accurate information about products, services, and company policies.
• Collaborate with other departments to address customer needs and concerns effectively.
• Monitor and manage email inboxes, ensuring timely responses and resolution of customer queries.
• Categorise and prioritise emails, directing them to the appropriate departments when necessary.
• Maintain a professional and consistent tone in written communications.
• Draft and edit emails, ensuring clarity and correctness in all communications.
• Answer incoming calls and assist customers with their inquiries or direct them to the appropriate department.
• Handle phone calls with courtesy professionalism and empathy, ensuring a positive customer experience.
• Document and relay customer feedback to improve services and products.
• Conduct follow-up calls to ensure customer satisfaction and address any outstanding concerns.
• Quickly adapt to changes in priorities, tasks, and responsibilities.
• Handle a variety of tasks simultaneously and efficiently.
• Assist with special projects and tasks as needed, contributing to the overall success of the team.
Attention to Detail:
• Maintain a high level of accuracy in all tasks, with a keen eye for detail.
• Ensure that information provided to customers is precise and meets quality standards.
• Review and proofread documents to identify and correct errors before dissemination.
• Assist in the preparation of reports, presentations, and other documents.
• Manage office supplies and equipment, ensuring availability and functionality.
• Collaborate with cross-functional teams to streamline administrative processes.
Desirable Skills and qualifications
• Proven experience in administrative roles with a focus on customer service.
• Strong communication skills, both written and verbal.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Proficiency in email management and phone etiquette.
• High level of adaptability and flexibility in a dynamic work environment.
• Excellent organisational and time-management skills.
• Detail-oriented with a commitment to delivering high-quality work.
Salary: £23,000 - £24,500
DUE TO THE LOCATION OF THE OFFICE, TO BE CONSIDERED FOR THIS POSITION YOU MUST DRIVE